SHIPPING & RETURNS
Once your credit card is authorized, you will receive a confirmation email. Orders are processed within 2 business days, unless items have to be made to order and someone will contact you about this. Once processed you will receive your order within 2-5 business days.
SHIPPING AND RETURNS ON ALL READY TO WEAR. At AMBER SAKAI, we pride ourselves in offering the highest quality of merchandise. If you are not delighted with your purchase, return the item in its original condition( unworn,unwashed) with tags attached within 7 days. Merchandise returned after 7 days will not be accepted.
CUSTOM ORDER. any custom orders made will be fINAL SALE.
AMBER SAKAI LLC is not responsible for any lost or stolen packages shipped , that note delivery confirmation to the correct shipping address. We are also happy to revise any shipping address as long as the request has been made before the order ships.
AMBER SAKAi, is not responsible in the event of any delays in shipping or delivery due to force of nature or other uncontrollable events.
REQUEST THE RETURN
All returns and exchanges require a Return Authorization number. Please email firstname.lastname@example.org to receive your RA number. Once an RA number is issued.
Please note International return shipments must be covered by the customer and can not be fulfilled by AMBER SAKAI.
Safely pack the items you wish to return in the original package and include the invoice. Mark the issued Return Authorization number on the outside of the package. If you no longer have the original packaging please follow UPS guidelines and package your items appropriately.
EXCHANGE CREDIT OR REFUND
Once we receive your package we will email you to confirm its arrival. Full priced items qualify for an exchange, store credit, or a refund. sale items are final sale. Please allow up to 30 days for any refunds to show on your statement.
We accept Visa®, MasterCard®, and American Express®. Discover® and PayPal® are available for purchases made in $USD. We cannot accept checks, cash or money orders.
Full payment is required at the time of purchase. Normal return policy applies for all Pre-order unless custom.
Sales tax will only be charged on orders shipped to los angeles. No other tax or import duty will be applied to orders shipped within the US.